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Charter of Client Rights

This Charter of Client Rights describes what you, or someone you care for, can expect when receiving services and supports through Autism SA.

I have the right to:

Access

  • services and care that meets my needs

Safety

  • receive safe and high-quality services and care
  • be cared for in an environment that makes me feel safe

Respect

  • be treated as an individual, and with dignity and respect
  • have my culture, identity, beliefs and choices recognised and respected

Partnership

  • ask questions and be involved in open and honest communication
  • make decisions about the services, care and support I receive, to the extent that I choose and am able to
  • include the people that I want in planning and decision-making

Information

  • clear information about the care and supports I may receive so I can give my informed consent
  • receive information about services, waiting times and costs
  • be given assistance, when I need it, to help me to understand and use information about my care and supports
  • request access to the information you have about me
  • be told if something has gone wrong during my care, how it happened, how it may affect me and what is being done to make care safe

Privacy

  • have my personal privacy respected
  • have information about me kept secure and confidential

Give Feedback

  • provide feedback or make a complaint without it affecting the way that I am treated
  • have my concerns addressed in a transparent and timely way
  • share my experience and participate to improve the quality of care and services

February 2021 – Adapted from the Australian Charter of Healthcare Rights (second edition)