Client rights

Access

• services and care that meets my needs

Safety

• receive safe and high-quality services and care
• be cared for in an environment that makes me feel safe

Respect

• be treated as an individual, and with dignity and respect
• have my culture, identity, beliefs and choices recognised and respected

Partnership

• ask questions and be involved in open and honest communication
• make decisions about the services, care and support I receive, to the extent that I choose and am able to
• include the people that I want in planning and decision-making

Information

• clear information about the care and supports I may receive so I can give my informed consent
• receive information about services, waiting times and costs
• be given assistance, when I need it, to help me to understand and use information about my care and supports
• request access to the information you have about me
• be told if something has gone wrong during my care, how it happened, how it may affect me and what is being done to make care safe

Privacy

• have my personal privacy respected
• have information about me kept secure and confidential

Give Feedback

• provide feedback or make a complaint without it affecting the way that I am treated
• have my concerns addressed in a transparent and timely way
• share my experience and participate to improve the quality of care and services